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Assistant ICT Support

Job Description



Ensure execution of IT strategy into action

  • Understand the IT strategy in detail
  • Execute the agreed plan
  • Periodically update management on the changes made to IT strategy
  • Run Operational analytics for client
  • Head and manage all IT requirements for the clients and team

Delivery of IT solution and set-up of IT infrastructure for new business set-up and start-up

  • Understand the Business requirement with the Country head/ Operation or Business unit head.
  • Finalize scope document with the country head
  • Set-up of IT infrastructure
  • Development of IT application, testing and roll-out
  • Monitor the functioning of the IT application
  • Maintenance and upkeep solution for assets

Provide IT Support for day to day operations

  • Periodically monitor the security of IT systems in the company
  • Timely report download from the system
  • Tracking log-in and movement of team throughout the day
  • Provide remote/ on-site support, lease and co-ordinate with local contact to resolve issues
  • Training of all employees on how to use the IT application
  • Prepare and update system documentation and reports
  • Prepare standard trouble shooting guide for recurring problems
  • Maintain monthly dashboard and provide necessary information to the management
  • Store master and call cycle management including uploading


Requirements


Qualifications ;

  • Minimum degree in Computer Science or Information Technology.
  • Minimum 3 years relevant experience especially in Troubleshooting, Networking, and User Support.
  • Experience in Google Suite is an added advantage.


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